FAQ

Here are the most frequently asked questions about our Gold Coast medical centre.

Our medical centre welcomes all new patients from newborns to men and women of all ages.

We’ll help you look after your health with old fashioned service no matter what
stage of life you’re at.

Privacy Policy

In accord with the Privacy Amendment (Enhancing Privacy Protection) Act 2012, all information collected is treated as sensitive information. To protect your privacy, this practice operates strictly in accordance with the Act.

What information is collected

Only necessary information for the undertaking of functions and activities relating to the services we offer is collected.

Why we collect health information

We collect information:

To manage your health issues
For the normal running of the business, e.g. billing.

How we handle your health information

Our doctors and staff are trained to handle your personal information discreetly and privately. We also engage in a range of security initiatives to protect your information from loss or misuse.

You may obtain access to the information

For further details ask at the front desk. Usually information is available within 30 days of lodging request. Nominal charges may apply.

The organisations or persons to whom information is usually disclosed

Health providers involved in your treatment and care may receive selected information from your personal health record. These include pathology, hospital, radiology and specialist services.

The consequences of not providing all or part of the information requested

There may be serious repercussions if we do not know who you are, how to contact you or be able to contact you in a timely manner. Withholding personal health information from your GP or others involved in your health care may put your life or health at risk.

If you have any questions about how we handle your personal health information or need to arrange access to your records, please ask to speak to our Practice Manager.

Are you Bulk billing?

Yes, most of our services are bulk billed under Medicare eligible consultations, some consultations may attract a fee and you should ask reception when making an appointment time.

What services are not Bulk Billed?

Some services will incur a charge e.g. cosmetic medicine, nutritional and weight loss consultations, genomic medicine and acupuncture. Please check with reception when making a booking.

What if I do not have Medicare?

Our standard consultations are $65.00 for non-Medicare eligible patients.

Where are you located?

We are located next to the public toilets with our neighbours being Natures Fuel and opposite Metro Farmers Market – Shop M032, Australia Fair Metro Shopping Centre, Corner Young and Scarborough Street, Southport (see map).

Is there FREE parking?

Yes, there is FREE 3 Hour parking available in Australia Fair Metro Shopping Centre carpark off Garden Street.

Can I book or just walk in?

You can do either; we have online booking of appointments through (click this link). If you walk in, we will accommodate you asap.

Can you do skin cancer checks?

Yes, we can and if needed we can also do biopsies. Please ask the reception to book you in with the appropriately qualified Doctor.

Do you visit Aged Care Homes?

Yes, we do please ask our friendly team for further information regarding arranging this.

What We Give Back To Society

Thank you for supporting our clinic by being part of our community and patient base. From 2015 we have been proud sponsors of and avid supporters of children in sport across many disciplines. As parents ourselves we recognise the importance of active body, active minds and promoting healthy living from a young age.

Many of the clubs, teams and individuals we have sponsored over the years have excelled to win premierships or be selected as representatives of QLD, Australia and even New Zealand.

Among the young athletes have been many that have travelled both Nationally and Internationally to a vast range of locations. We always encourage those that have travelled to countries where children are less fortunate than themselves to share the experience by providing them with care packages and sports equipment for those children.

Additionally we also support teens, adults and seniors in Netball, Rugby Union, Basketball, Hockey, Equestrian and V8 supercars.

Menu